Checklist for New Brand Websites
The following info is to be clearly displayed on the website in an accessible manner:
1. Following text to be displayed (similar to Wakefit website):
“Registered Office, Manufacturer & Packer:
Wakefit Innovations Limited (Formerly known as Wakefit Innovations Pvt. Ltd.)
Address: 2nd and 4th Floor, Umiya Emporium, 97-99, Adugodi, Tavarekere, Opp. Forum Mall, Hosur Road, Bangalore 560029, India
Corporate Identity Number: U52590KA2016PLC086582”
2. Contact details of customer care, please update as necessary:
“For Customer Complaints:
Customer Experience Team,
Umiya Emporium, 97-99, 2nd and 4th Floor, Adugodi, Tavarekere,
Opp. Forum Mall, Hosur Road, Bengaluru, Karnataka, India, 560029.
Phone: +91-9883333123 Email: support@wakefit.co”
3. Complaint handling: A ticket number is to be provided for each complaint lodged by a customer, through which the consumer can track their complaint status.
4. Grievance redressal mechanism (version attached as adopted from Wakefit website). This can be linked from the Terms of Service Page, as is being done for the Wakefit website.
5. Return, refund, exchange information: Exact terms are a business call, but to be clearly communicated to customers. Please ensure the terms are consistent and clear across all the pages where they may be displayed.
6. Available modes of payment, security of those payment methods, any fees or charges payable by users (Delivery and shipment, cost of return shipping etc.), chargeback options if any, and contact information of the relevant payment service provider[A"1] . These details can be displayed at the check-out page.
7. Total price of the product (MRP) along with breakup showing all compulsory and voluntary charges (eg. delivery charges, handling charges, conveyance charges and tax). MRP should be displayed with the markers “MRP” or “Max Retail Price" or “Maximum Retail Price” as a prefix and (incl. of all taxes) or (inclusive of all taxes) as suffix.
8. Dimensions of the Product, where relevant (in mtrs if above 100 cm) and weight of the Product, where relevant (in kg if above 1000 gm).
9. Privacy Policy – attached as adopted from Wakefit Website.
10. Terms of Service - attached as adopted from Wakefit Website.
11. 100-Night Trial Terms - Exact terms are a business call, to be clearly communicated to customers.
12. County of Origin in case of imported products.
[A"1]While this is the requirement by law, we do not see it being followed by most entities